Last Updated: June 2025
Thank you for shopping with BONNEHEURE®. We are dedicated to delivering your products in a timely and secure manner. Please review our shipping and delivery policy below.
We currently ship throughout South Africa and to selected international destinations. If your country is not listed at checkout, please contact us for shipping availability.
Orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. During peak periods, processing may take slightly longer.
South Africa: Standard delivery takes 3-7 business days. Express delivery (where available) takes 1-3 business days. Shipping costs are calculated at checkout based on your location and selected delivery method.
International: Delivery times vary by destination, typically 7-21 business days. International shipping costs and any applicable customs duties are calculated at checkout.
Complimentary standard shipping is available on orders over a certain amount within South Africa. This threshold is displayed on our website and may change from time to time.
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your package via our delivery partner's website.
While we strive to meet all delivery estimates, BONNEHEURE® is not responsible for delays caused by courier services, customs clearance, or unforeseen circumstances. If your package is lost in transit, please contact us, and we will investigate and assist accordingly.
Please ensure your shipping address is accurate at the time of purchase. BONNEHEURE® is not responsible for packages delivered to incorrect addresses provided by the customer.
For shipping inquiries, please contact:
Email: sales@bonneheure.co.za
Phone: +27 12 345 1176